If your order is delayed due to customs, TENEXE.COM is not responsible for the delay, and no refunds will be issued. Customs clearance and documentation issues must be handled directly by the customer.
To qualify for a GST discount, you must provide a Renowned Shooter Certificate issued by the National Rifle Association of India, in accordance with Government of India’s Notification No. 146/94-CUS dated 13.07.1994.
To purchase an air pistol or air rifle, you must provide a valid Shooter ID issued by the NRAI, state, district, or an affiliated rifle club, along with a government-issued ID (such as an Aadhaar Card) for customs documentation.
No, once payment has been made, orders cannot be canceled. Please ensure all details are correct before completing your purchase.
For items that are in stock, the dispatch time is 7 working days after payment is received. For imported items, dispatch can take between 30 to 90 working days, depending on the manufacturer's timeline. Please note that customs processing may cause additional delays.
english
