No Returns or Exchanges on Final Sale Items
All sales made through TENEXE.COM are final. We do not accept returns or exchanges once the order has been processed and delivered.

Defective or Damaged Goods
In the unlikely event that an item is received in defective or damaged condition, you must notify us within 48 hours of receipt. We will evaluate the claim and, if valid, arrange for a replacement or repair, depending on the nature of the issue. Please note that the item must be unused and in its original packaging.

Reporting a Defective or Damaged Item
To report a damaged or defective item, please contact our customer service team at [insert email/contact information] with your order number, a detailed description of the issue, and photographic evidence of the defect or damage.

Non-Returnable Items
The following items are non-returnable under any circumstances:

• Customized products
• Air pistols, air rifles, and any items requiring Shooter ID for purchase
• Imported items subject to customs clearance
• Items purchased with a GST discount under the Renowned Shooter Certificate provision

Order Discrepancies
If there is any discrepancy in the items received (e.g., wrong product, missing items), you must notify us within 48 hours of delivery. We will review the case and take corrective action as necessary.

Shipping Costs for Returns
In the event of an approved return or replacement for a defective or incorrect item, TENEXE.COM will cover the return shipping costs. However, we will not be responsible for any return shipping costs if the return is not due to our error.

Customs and Import Delays
Please note that TENEXE.COM will not accept returns or provide refunds for delays caused by customs processes or issues with import documentation. Any issues with customs must be handled directly by the customer.

Right to Refuse Returns
TENEXE.COM reserves the right to refuse any return request that does not comply with this policy.