No Refunds on Final Sales

All sales made on TENEXE.COM are final, and we do not offer refunds for any products once an order has been processed and payment has been received.

Refunds for Canceled Orders by TENEXE.COM

In cases where TENEXE.COM cancels an order due to issues such as pricing errors, unavailability of products, or suspected fraudulent activity, the customer will be entitled to a full refund of the amount paid. Refunds will be processed using the original method of payment.

Refunds for Defective or Damaged Goods

If you receive an item that is defective or damaged, and the claim is approved after review, we will either replace the product or provide a refund at our discretion. To initiate a claim, you must notify us within 48 hours of receiving the defective or damaged item and provide photographic evidence. If a refund is approved, it will be processed within 7-14 working days.

Non-Refundable Items

The following items are non-refundable under any circumstances:

1. Customized or special-order products
2. Air pistols, air rifles, and items requiring Shooter ID
3. Imported items that are subject to customs clearance
4. Items purchased using a GST discount with the Renowned Shooter Certificate

Refunds for Delayed Orders

Refunds will not be provided for delays caused by customs processes, import restrictions, or delays from manufacturers or third-party vendors. We are not responsible for customs-related issues that delay the delivery of imported items.

Refund Processing Time

Once a refund is approved, it may take 7-14 working days for the funds to appear in your account, depending on your bank or payment provider.

Refund Method

Refunds will only be processed via the original payment method used for the purchase. We do not offer refunds in the form of store credits or alternative payment methods.

Right to Refuse Refund Requests

TENEXE.COM reserves the right to refuse refund requests that do not comply with the conditions outlined in this policy.